We will not offer refunds, transfers or credits for any unused tickets. If you know in advance that you cannot attend the event, we recommend giving your ticket to a family member or friend if possible.
We do not endorse third party sales and do not take responsibility for any circumstances that arise from selling or buying our tickets via a third party.
If an event is sold out, we may be able to resell your tickets to our waiting list. If you would like to use this system, please contact our Box Office on 01332 290606. We will only accept requests from the person who made the original booking.
If we successfully sell your tickets to someone on our waiting list, we will reimburse the cost of the ticket to you after deducting a £2 admin fee (per ticket). This reimbursement will only be made to the customer who originally booked the tickets and via the same payment method or debit/credit card which they originally used. We will issue new tickets to the new customer and all tickets and barcodes issued to you will be invalidated and will no longer be accepted at the box office entry point at the event.
If we do not have anyone on the waiting list at the time, we will not be able to keep your details and will suggest that you to try and contact us again closer to the event date.